Imagine that you live in a small town and needed home health because you have difficulty doing certain things and imagine that there were two home health companies that are paid by Medicaid and Medicare.
Those two companies are Professional Home Health Care Agency owned and founded by Joyce Lewis and Seton Home Health Care Agency. Both health care companies are located in London. Ky.
Professional Home Health is more of a known company; imagine if you had Professional before and a home health care aide stole from you and she was moved with no investigation. This aide was eventually fired for calling in too much.
Imagine that you was dropped (discharged) and without cause. Imagine that a home health aide has the power to get a person dropped and imagine that you lived in an apartment complex and an aide had you dropped by lying. That was what happened in 2006.
Imagine that you got put in the hospital and the hospital referred you back to Professional that was what happened in 2010.
Imagine that you moved from the apartment complex to a trailer and you keep getting a new nurse a new nurse and new aide every few months.
Imagine that from 2004 when you got home health at the apartment you had the same nurse and some one that cared and who was dependable.
Imagine that you moved from the apartment to a trailer in 2010 and had several bad sloppy in a hurry home health aides and if you don’t sign the papers they could call the office and have you dropped.
“We get paid per patient per visit,” Nurse Pam Fugate said.
Fugate was a nurse for Professional who quit in February.
Fugate reported an aide for borderline abuse and nothing was done she and the patient took pictures.
Nothing was done to the aide until the aide left a burner on and blew up a glass pan.
Imagine being robbed twice by home health aides, imagine getting dropped discharged when you sad something about it in 2005.
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Imagine having five different home health aides in under a year.
“With the new health care law in place care has gone down it is really see as patients in the fast time in other words get in get out,” Heather Lawson said.
Lawson was a home health aide with the company of Professional before the head nurse Debbie White Carroll moved her from being an active aide to sitting with elderly people which is called attendant care. Lawson quit because she told the office she did not want to do attendant care when she was hired.
According to many Lawson was the best home health aide Professional had.
“The lack of communication between the office aides nurses and patients is a huge problem, “ a nurse said.
Professional Home Health agency can not keep aides or nurses.
A patient requested to have Kayla Oneal as an aide and Oneal does attendant care from 8-5 so by the time she sees the patient its close to 5:30 p.m. .
Oneal had to work on Easter and was sent home at least three times the people told the office not to send anyone but Oneal was sent out anyway.
Oneal quit in April because the company did not care that is the same reason Lawson quit
Every one has a cell phone there should be no excuse for not communicating with people, however that is the government and the new health care way.
If you complain too much if you refuse visits if you are abusive to the home health care aide those are grounds for being discharged, however if you do not let the company know stuff you are in trouble to so you have to take what you get.
Oneal told the scheduler she wanted a regular patient load so she could have the patient that asked for her, but the company does not care.
No one is really happy with Professional Home Health, however there are people who needs help; almost everyone is referred to professional home health.
~NO GAMES
JOSHUA ROBINSON
JOSHUATIME THE NO GANES ZONE
JROBINSON@JOSHUATIME.NET